ITIL + deep technology expertise + common sense + humor = ITSM University. Sure, we're here to sell training, don't get us wrong. But, we don't need...read more
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Note for customers: We provide refunds for any dissatisfied customer. There is a small transaction fee that PayPal keeps, so you do lose that. But, if you're not fully satisfied
Note for customers: We provide refunds for any dissatisfied customer. There is a small transaction fee that PayPal keeps, so you do lose that. But, if you’re not fully satisfied, simply contact us via email or through the website to request a refund. A specific reason must be provided.
Note for vendors: For any vendors who believe that this review isn’t accurate (which happens, we’re not perfect), you may send specific corrections. We will send out corrections via our email distribution engine to those who offer a valid correction. We filter corrections through our expert team to ensure that the marketing fluff is eliminated.
Summary – State of the ITSM Market, Release 12 is 13,000+ words, graphs and tables of premium content about the IT Service Management market that cannot be found anywhere else. In fact, it is the most in-depth research provided by consultants, individuals and customers who have a great deal of implementation experience. In addition, this research also contains information with regards to packaging and pricing vetted by ITSM industry veterans. We have followed the model of Consumer Reports, so this information is unbiased for your benefit. That’s why you pay for it. Vendors do not pay us to be included or highlighted.
So, what’s new with SITSM, 12?
> BMC Remedy ITSM 9 in-depth coverage
> Cherwell in-depth review!
> ServiceNow Geneva & Helsinki
> ServiceNow Lawsuit Results
> ITSM Platform & Company Ratings Updated along with our summary stacked bar graph.
> New Data Visualization of North American Market Share — Bubble Chart
> Additional insights from pouring through 2 years of information since the last release… 73 hours of writing time alone.
Sometimes your family, friends, and co-workers are your biggest challenge to managing your time successfully. Whose phone calls interrupt your train of thought when you’re on a roll? Who expects you home for dinner, despite a pressing proposal deadline?
For whose meetings do you have to take a break from your critical research? Yet despite all the challenges they throw your way, these same folks can also serve as your allies as you pursue the quest of better time use.
Getting them on board and perceiving them as comrades in shared goals is a great way to offset the interruptions that they also inevitably bring to the table.